Empower your Support Ecosystem with our Advanced Helpdesk Features
Streamlined ticket management, intelligent automation, comprehensive reporting, and seamless integrations for unmatched customer satisfaction.
Ticket Management
A comprehensive omni-channel ticketing solution ensures seamless customer support across all channels for optimal workflow coordination.
Included with...
- Omnichannel Ticket Creation
- Canned Responses
- Ticket Notes & Comment
- Ticket Tagging
- Agent Ticket Dashboard
- Ticket Templates
- Merge & Split Tickets
- Ticket Reminder
- Ticket Notifications
- Desktop & Mobile appTicket
Team Collaboration
Efficiently manage and route tickets across multiple departments with our automated ticket management tool, ensuring swift and streamlined support processes.
Included with...
- Group Ticket management
- Multi Department Management
- Supervision
- Team Ticket Dashboard
SLA Management
Empower your helpdesk team with SLA management and automatic escalation in our ticketing system, ensuring timely responses and efficient issue resolution.
Included with...
- Custom Roles & Permissions
- Multi Level SLA Policies
- SLA Reminders
- Escalations on SLA Violations
Automation
Optimize workflows with seamless automation and intelligent routing, ensuring swift and precise ticket management.
Included with...
- Skill Based Ticket Routing
- Queue Ticket Routing
- Multi Level Escalations
- Ticket Limitations
- Pop-up Notifications
- Reminders
Integration & Customization
Enhance your support ecosystem with our ticketing system, offering seamless integration and customization across multiple applications to tailor the support experience to your specific needs.
Included with...
- Custom Logo
- Dark & Light Theme
- Social Media Integrations
- Messaging Integrations
- Email Integrations
- Akashic CRM & Chat Integraions
- Customizations available
Omni-Channel Support
Implementing omni-channel support ensures that businesses meet customers where they are, providing a seamless and cohesive support experience regardless of the communication channel chosen by the customer.
Included with...
- Knowledge Base
- ManualÂ
- Email Channel
- Live Chat
- Web Chat Widget
- Advanced Web Forms
- Social Media
- Telephony
- What’s app
- Custom Channel Support
Stats & Reports
Experience unmatched support and security in our cloud-based ticketing system, ensuring seamless support and robust security measures to safeguard your operations and sensitive data.
Included with...
- Live Ticket Overview Dashboard
- Agent Ticket Dashboard
- Agent Performance Reports
- Team Ticket Dashboard
- Team Performance Reports
- Admin Dashboard
- Ticket status
- Ticket priority
- Ticket Activities
- Ticket Source Reports
- First Response Time
- Average Response Time
- Filter Reports
- Escalation Reports
- Emailed Reports
- Scheduled Email reports
- Export Reports to CSV, XLS or PDF
Join Us on This Journey
As we embark on this journey, we invite you to be a part of our story. Akashic Soft is more than just a software startup; we're a community of innovators, problem solvers, and forward-thinkers. Together, let's redefine the possibilities and opportunities in the world of technology.