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Pricing Table 
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Features
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|
Welcome
$14
$03
/user/month billed annually Try For Free |
Executive
$20
$04
/user/month billed annually Try For Free |
Elite
$40
$05
/user/month billed annually Try For Free |
|---|
| Manual Ticket Creation | |||
| Email Ticket creation | |||
| Contact Management | |||
| File/Image Attachments | |||
| Ticket Tagging | |||
| Ticket Notes & Comments | |||
| Personal & Shared canned responses | |||
| Ticket Templets | |||
| Ticket History | |||
| Reply as Email (Ticket Reply via email) | |||
| Star Ratings | |||
| Mobile Apps for ios & android | |||
| Ticket Status Management | |||
| Merge Tickets | |||
| Split Tickets | |||
| Read and Unread Tickets |
| Department/Multi Department | 5 | 25 | 50 |
| Manual Ticket Transfer | |||
| Team Ticketing | |||
| Supervision | |||
| Agent Collision Detection | |||
| Agent Collision Chat | |||
| Agent Collision Reply Avoidance |
| Email Channel | 2 | 20 | 200 |
| Live Chat | |||
| Web Chat Widget | |||
| Advanced Web Forms | |||
| 1 Product | 1 Product | 1 Product | |
| 1 Product | 1 Product | 1 Product | |
| 1 Product | 1 Product | 1 Product | |
| Telephony | |||
| What’s app | (Based on What’s App Charges) | (Based on What’s App Charges) |
| Queue Ticket Routing | |||
| Skill based ticket routing | |||
| Skill Counts | (25/Department) | (25/Department) | |
| Ticket assignment Rule based | |||
| Ticket assignment to agents and Teams | |||
| Round-Robin & Load balancing | |||
| Pre-defined Responses (Macros) | |||
| Multi Level Escalation | |||
| Inactive timeout (Agent Idle timeout) | |||
| Ticket Reminder | |||
| Auto email notifications | |||
| Auto Time Triggered | |||
| Auto Event Triggered | |||
| SLA reminders | |||
| Escalation emails for SLA violation | |||
| Notification Rules | |||
| Schedules |
| Multiple SLA policies | (5/Department) | (5/Department) | (5/Department) |
| Stop the SLA Clock (On Hold State) | |||
| Agent, Team and Company level SLA | |||
| Customer Based SLA | |||
| Agent SLA for Incentive | |||
| SLA Based Escalations |
| Custom Email Templates | Default | ||
| Customize Tabs | |||
| Custom Views | |||
| Starred Views | |||
| Custom Fields | 50 Fields | 250 Fields | 500 Fields |
| Custom Ticket Status | |||
| Custom Ticket Templates |
| Akashic CRM | (Based on Number of users) | (Based on Number of users) | (Based on Number of users) |
| Third Party CRM | Add Ons with Extra Charges | Add Ons with Extra Charges | Add Ons with Extra Charges |
| Akashic Chat | Yes (Based on Number of users) | Yes (Based on Number of users) | Yes (Based on Number of users) |
| Third Party Chat | Add Ons with Extra Charges | Add Ons with Extra Charges | Add Ons with Extra Charges |
| Third Party Marketing tools | Add Ons with Extra Charges | Add Ons with Extra Charges | Add Ons with Extra Charges |
| Social Media | Add Ons with Extra Charges | Add Ons with Extra Charges | Add Ons with Extra Charges |
| Telephony | Add Ons with Extra Charges | Add Ons with Extra Charges | Add Ons with Extra Charges |
| SMS | Add Ons with Extra Charges | Add Ons with Extra Charges | Add Ons with Extra Charges |
| What’s app | Add Ons with Extra Charges | Add Ons with Extra Charges | Add Ons with Extra Charges |
| Add Ons with Extra Charges | Add Ons with Extra Charges | Add Ons with Extra Charges | |
| Chat Widget | Add Ons with Extra Charges | Add Ons with Extra Charges | Add Ons with Extra Charges |
| API Integration | Add Ons with Extra Charges | Add Ons with Extra Charges | Add Ons with Extra Charges |
| Live Ticket Overview Dashboard | |||
| Agent Ticket Dashboard | |||
| Agent Performance Reports | |||
| Team Ticket Dashboard | |||
| Team Performance Reports | |||
| Admin Dashboard | |||
| Ticket status | |||
| Ticket stages | |||
| Ticket Activities | |||
| Ticket Source Reports | |||
| First Response Time | |||
| Average Response Time | |||
| Custom Report | |||
| Filter Reports | |||
| Escalation Reports | |||
| Login History | |||
| Uptime Reports | |||
| Top Customer’s ticket overview | |||
| Ticket export and import reports | |||
| Emailed Reports | |||
| Scheduled Email reports | |||
| Client’s feedback reports | |||
| Peak time ticket volume | |||
| Auto Ticket Time Tracking | |||
| Product Based Ticket Tracking | |||
| Telephony Reports and Dashboards | |||
| Export Reports to CSV, XLS or PDF |
| Email Support | ||||
| Phone Support | ||||
| Chat Support | Add Ons with Extra Charges | Add Ons with Extra Charges | Add Ons with Extra Charges | |
| Web Chat Widget Support | ||||
| Knowledge base | ||||
| Product Training | ||||
| Key Account Manager |
| SSL Secure Connection | |||
| Trusted Domains (IP Range white-listing) | |||
| Login with google | |||
| 2 step verification | |||
| Single Sign on (SSO) ready | |||
| Field Encryption (Need to check) |
| Data Encryption | |||
| Data Masking | |||
| Export Data Encryption | |||
| Data Backup Encryption | |||
| Export and Import Data | |||
| Backup Data | |||
| Space Management |
| Organization Profile | |||
| User Profile | |||
| Department/Team Profile | |||
| Process Management | |||
| User Mapping | |||
| Department Mapping | |||
| Roles & Permissions | |||
| Email Mapping | |||
| Signature for emails | |||
| Custom Logo | |||
| Ticket Templates | |||
| Canned Responses | |||
| Access Rights | |||
| Display Appearance | |||
| Date & Time Configuration | |||
| Domain Mapping | |||
| Business Hours Mapping | |||
| Holiday List Mapping | |||
| Billing Preferences |
| Storage Extra | |||
| Integration Charges | Based on SOW | Based on SOW | Based on SOW |
| Customisation Charges | Based on SOW | Based on SOW | Based on SOW |
| Custom Fields | Based on SOW | Based on SOW | Based on SOW |
| Customize Tabs | Based on SOW | Based on SOW | Based on SOW |
| Social Media | Based on SOW | Based on SOW | Based on SOW |
Join Us on This Journey
As we embark on this journey, we invite you to be a part of our story. Akashic Soft is more than just a software startup; we're a community of innovators, problem solvers, and forward-thinkers. Together, let's redefine the possibilities and opportunities in the world of technology.