Team Collaboration
Team collaboration contributes to a streamlined and collaborative ticket management process, especially in environments where multiple teams or departments are involved in providing support. Its features enhance communication, prevent duplication of efforts, and support efficient allocation of resources for optimal customer service.
Effortlessly manage diverse team support needs
Categorisation of tickets into different departments or teams based on the nature of the request or the skills required to address it. It ensures tickets are routed to the most appropriate team, facilitating specialized support.
Seamlessly Transfer Tickets between teams or agents Manually
It allows you to manually transfer tickets between teams, departments, or agents when expertise or workload considerations require a shift. It enables flexibility and ensures that tickets are handled by the team best suited to address the specific issue.
Collaborative problem-solving is made easy with the Team Ticketing solution
Team ticket management is where multiple team members can work on a ticket simultaneously. It enhances teamwork and enables faster resolution through parallel processing of tickets.
Prevent ticket conflicts within agents or teams with Collision Detection
Collision detection in a helpdesk or ticket management system refers to the capability of identifying and managing situations where multiple agents or team members attempt to work on the same ticket simultaneously.
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Agent Collision Detection
The system identifies instances where multiple agents are attempting to work on the same ticket simultaneously.
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Agent Collision Chat
It facilitates quick collaboration and resolution of potential conflicts in ticket assignment.
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Agent Collision Reply Avoidance
The system prompts agents with alerts or suggestions to avoid simultaneous replies to the same ticket.
Gain real-time insights and streamline support operations with a dynamic and user-friendly Team Ticket Dashboard
A well-designed team ticket dashboard provides an overview of the performance and workload of a specific team or department. It helps team leaders and members track metrics, prioritize tasks, manage the team's collective workload, and support efficient allocation of resources for optimal customer service
Join Us on This Journey
As we embark on this journey, we invite you to be a part of our story. Akashic Soft is more than just a software startup; we're a community of innovators, problem solvers, and forward-thinkers. Together, let's redefine the possibilities and opportunities in the world of technology.
Start Your Project with Us
Whatever your goal or project size we will handel it utilize standards compliant. We hope you will be 100% satisfied.
